Ken LaCroix
Information Technology and Security
​
Location:
Email:
​
Phone:
​
LinkedIn:
BIOGRAPHY
Meet Ken LaCroix. An I.T. Pro in Boise, Idaho.
Ken is a military veteran, college graduate, and published author who has been working in the Information Technology field in Boise for more than five years. Some of his technology interests include Open Source projects and Operating Systems, the Python programming language, and D.I.Y. home automation.
​
Outside of work and off screens, you can find Ken outside skiing, hiking, mountain biking, and kayaking all over the beautiful state of Idaho. As an avid hiker, he is proud of completing Boise’s Grand Slam Peaks, multiple times, along with Borah Peak and eventually more challenging mountains on his hiking wish list.
​
Ken holds a Bachelor of Science in Information System Technology with a minor in Cyber-security.
WORK EXPERIENCE
2020-2023
I.T. Infrastructure Analyst
Your Health Idaho
-
Experience working with and managing a wide range of technologies and OSes including: VMWare VCenter/Horizon, Thinclients & VDI, Unifi USG & AP’s, Microsoft Windows Server, Microsoft Windows 10, Ubuntu Linux, CentOS, HP NAS, Cisco switches, Microsoft Office365, Microsoft Active Directory
-
Administer Windows and Linux servers to include patch management, backups, network configuration, hardware and software procurement, and installation
-
Respond and coordinate and resolve system incidences and outages to include root cause analysis
-
Research and implement technical controls to support policy/procedure
-
Special assignments to include Powershell, BASH, and Python programming languages and Open Source program customization and implementation
-
For example, implementing an automated email alert to reduce password reset requests by 80%
-
User management including provisioning and de-provisioning, hardware set up and user education, troubleshooting, inventory tracking, and licensing
-
Internal support for endpoint and infrastructure to include VOIP phones, workstations, printers, servers, and associated hardware
​
2017-2019
Remote Engineer
IntegriNet Global Solutions
-
Remote desktop support for 20+ remote locations with software and hardware support including Windows 7/10 Pro, Office 365 and Anti-Virus solutions
-
Monitored and performed preventative maintenance on 20+ servers and networks including File Share, Backups, Hyper-V, SQL and VPN’s
-
Imaged and prepared desktop and laptops for deployment
-
Created and managed users in Active Directory/Exchange and 3rd party services
-
Managed tickets and endpoints in remote support software
​
Summer 2016
I.T. Support Lead
2009-2013
Third Class Petty Officer
Engineman (EN3)
STEMbusUSA.org
-
Installed and maintained networks, computers, and peripherals sitewide
-
Increased hardware and network efficiency by 90%
-
Coordinated with vendors for successful operations
United States Navy
-
Assisted in managing division of 15 people
-
Maintained and troubleshot auxiliary engineering systems
-
Deployed to support Operation Enduring Freedom
EDUCATION/CERTIFICATIONS
REGENT UNIVERSITY
Papers titled "Building a Penetration Testing Device for Black Box Using Modified Linux for Under $50" and "Wi-Fi Redux: Never Trust Untrusted Networks". Published in the International Journal of Advanced Computer Science and Applications (IJACSA).
2013-2017
Bachelor's Degree
Information Systems Technology
Information Security Minor
3.9/4.00 Major GPA
RECOMMENDATIONS
China Gum
"I very much enjoyed working with Ken. He is pleasant, professional, and hard working." Read more.
Manager, STEMbusUSA.org
​
Holly Freed
Co-Worker, STEMbusUSA.org
​
"[Ken] proved to be essential for keeping our program secure and running smoothly." Read more.
Corren McCoy
Professor, Regent University
​
"As a student Kenneth demonstrated a love of learning and the level of commitment necessary to succeed in college and beyond." Read more.
Earl Duff
Manager, U.S. Navy
​
"Kenneth is a highly motivated, professional and dedicated worker." Read more.
Chad McQueen
"I was always very impressed with Ken’s positive attitude, superb work ethic, and excellent professionalism during our time working together." Read more.
Manager, U.S. Navy
​
Bryan Baker
Co-Worker, U.S. Navy
​
"There wasn't a task too big or small that he couldn't successfully tackle; He is a great team player, yet fully competent in an autonomous role if needed." Read more.